T: 020 7520 3801   F: 0845 1308 117
E: info@watrs.org  


What do we do?

WATRS is the independent adjudicator for disputes between customers and the water and sewerage companies of England and Wales.

How do we decide claims?

A professional adjudicator will assess evidence provided by the customer and company and the relevant law as appropriate in order to reach a decision on the validity of a claim. WATRS Adjudicators have the power to direct that compensation should be paid to the customer if the claim is deemed to be proven.

When can you use WATRS?

If you have complained to both the company and CCWater and remain dissatisfied.

How much does it cost?

WATRS adjudication is free for customers.

WATRS 70 Fleet Street, London EC4Y 1EU
T: 020 7520 3801   F: 0845 1308 117
E: info@watrs.org  

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