WATRS is the independent adjudicator for disputes between customers and the water and sewerage companies of England and Wales.
A professional adjudicator will assess evidence provided by the customer and company and the relevant law as appropriate in order to reach a decision on the validity of a claim. WATRS Adjudicators have the power to direct that compensation should be paid to the customer if the claim is deemed to be proven.
If you have complained to both the company and CCWater and remain dissatisfied.
WATRS adjudication is free for customers.